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Get the answers to commonly-asked questions here. Should you not find the solutions you're looking for, please contact us so we can address your queries directly.
General Questions
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BonusLink Gift Related Questions
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BonusLink Gifts Related Questions
How do I redeem Gifts?
You can redeem gifts through the following channels:
Online at www.bonuslink.com.my *
BonusLink Mobile App *
Self-Service Phone System: 03-7626 1000 *
On-The-Spot at selected outlets *
Fax Redemption Form to 03-7662 7996

Mail completed Redemption Form to:
BonusKad Loyalty Sdn Bhd
Level 7, Block C, Menara Glomac,
Kelana Business Centre, Jalan SS 7/2, Kelana Jaya,
47301 Petaling Jaya, Selangor.

How do I get my PIN?
Your PIN will be automatically set according to your Date of Birth in the following format (DDMMYY)
For example, if your date of birth is 26 March 2001, your PIN will be 260301
How long does it take for BonusLink to deliver my Gift?
The delivery takes 2 weeks from the redemption date. The Gift will be delivered to you between 9.00am to 5.00pm, Monday to Friday only.
How do I keep track of my redemption status?
You can keep track of your redemption status through the following methods:
Online at www.bonuslink.com.my *
Self-Service Phone System: 03-7626 1000
BonusLink Mobile App

*PIN will be required.
How do I make an online redemption?
Log in with your Primary BonusLink Card Number and PIN.
Browse the Gifts Catalogue on the top of the web page.
Add the Gift to your shopping cart.
Continue browsing for other Gifts or Check Out your shopping cart and follow the easy steps to complete your redemption.
Once the redemption is complete, a Redemption Reference number will be provided for future reference.
How do I make redemption On-The-Spot?
Only Primary Members with valid PIN may redeem. He/she must be present during the redemption and bring along the physical or virtual Primary BonusLink card. Visit our website or Mobile App for the latest list of On-The-Spot Redemption Partners.
Can I cancel the redemption or exchange for another Gift after redemption is made?
Sorry, redemption once accepted, cannot be cancelled, exchanged or returned.
How long is the validity of the vouchers?
Generally, all vouchers are valid for 3 months from the issuance date unless otherwise stated. However, the validity of vouchers redeemed at On-The-Spot Redemption outlet is subject to the Terms and Conditions set by the individual Partner.
Is the voucher transferable?
Only selected vouchers that are offered for redemption via our website are transferable. We would advise you to check on the particular voucher’s Terms and Conditions prior to redemption.
Can I use the voucher during promotional period?
Use of vouchers is subject to the Terms and Conditions of the suppliers. Please refer to the Terms and Conditions stated on our website or at the back of the voucher for more details.
Can I exchange my BonusLink Points for cash?
There are several ways to convert your Points to cash
You may redeem cash vouchers from selected On-The-Spot Redemption Partners such as Shell and Parkson.
You may also use your BonusLink Points to pay your bills at participating AmBank Merchants (F&B only). Click here to view a list of participating Merchants.
Where can I get the latest Gifts Catalogue?
Our Gifts Catalogue is sent once a year, usually in the first quarter with the 1st Points Summary. You can also view our e-catalogue online here.
What is an ExpressWay Redemption?
ExpressWay gives you the option of redeeming selected gifts with Points + Cash (Ringgit Malaysia). This way, you do not have to wait to redeem your preferred Gifts. And you have an opportunity to redeem many more gifts too.
How do I make payment for an ExpressWay Redemption item?
The payment can be made with the following methods:
iPAY88 Payment gateway (via our Website or Mobile App)
Credit Card (via our website or Self-Service Phone System at 03-7626 1000)
Cheques**
Money Order**
Postal Order**
Bank Draft**

**Payable to BonusKad Loyalty Sdn Bhd
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