General Questions

Q1. Can you tell me what BonusLink is all about?

BonusLink is Malaysia's premier multi-partner consumer rewards programme. Since it was launched in 1998, BonusLink has become synonymous with smart shopping, great privileges and fantastic branded gifts.

Q2. How does BonusLink work?

Members can collect Points at our participating Partners including Shell, Parkson, Focus Point, Agoda and many more. To collect Points, Members are required to present the physical or virtual BonusLink Card. Points will be recorded automatically once the BonusLink Card is presented/swiped. They can utilize the accrued Points to redeem Gifts via various redemption channels such as web, mobile app, self-service phone system or at our participating ‘On-The-Spot’ redemption outlets

Q3. How much does it cost to sign up for a Membership? How do I join?
  • Online at www.bonuslink.com.my You will receive your BonusLink Card in 2 - 3 weeks from the application date.

  • BonusLink Mobile App

  • Request for an Application form through our Self-Service Phone System by calling 03-7626 1000 or speak to our Member Services Consultant.

  • Pick up an Instant Card at selected Partners.

Q4. I have applied for a BonusLink Card, how long do I have to wait to get my Card?

You will receive your Card within 2 – 3 weeks via mail after your application is processed.

Q5. Is there a qualifying period?

No. You can start collecting Points as soon as you have the BonusLink Card.

Q6. Can I still collect BonusLink Points if I left my Card at home?

No, your BonusLink Card must be swiped during a transaction to collect BonusLink Points. You may however present the Virtual Card on at participating retail Partners to collect Points- Download the BonusLink Mobile App to access your Virtual Card anytime, anywhere.

Q7. What happens if I lose my BonusLink Card?

You can request for a replacement Card through the following channels:

You will receive your Card in 2 - 3 weeks from the process date.

Q9. Where can I collect BonusLink Points from?

You may collect BonusLink Points at any of our participating Partners and over 2,400 outlets nationwide. Please click here to view the complete list.

Q10. Will I get my Points immediately after making a purchase?

Yes, BonusLink Points will be awarded to you at the point of purchase. Points for Shell will be credited within 3 working days while for the rest of the Partners, it may take 2 – 4 weeks for the Points to be credited into your BonusLink Account.

Q11. Do I need to sign up with every BonusLink Partner?

No. You need to only sign up once with BonusLink and you can swipe your BonusLink Card at all our Partners' outlets.

Q12. Why does the Points structure differ among your Partners?

Every Partner operates differently from the other. Depending on the products and services provided by the Partners, Points offered will differ based on the Terms mutually agreed between the Partner and BonusLink.

Q13. Can I collect Points for my spending on any of the products at Shell stations?

You will collect Points for Shell fuels and lubricants.

Q14. How do I keep track of my Points transactions?

Points will be credited into your BonusLink Account within 4 weeks from the transaction date. You can keep track of your Points transactions through the following channels:

  • Log in to www.bonuslink.com.my with your BonusLink Card number and PIN. You can view your recent transactions by clicking on My Dashboard and select View My Points Transactions

  • Self-Service Phone System at 03-7626 1000

  • BonusLink Mobile App

  • Refer to our Points Summary or e-statement.

Q15. Is there any expiry date to my BonusLink Points?

BonusLink Points are valid for 3 years. You will need to make redemptions within 3 years, otherwise the Points will expire on a monthly, ‘first in-first out’ basis. Example, Points collected in Jan 2019 will expire in Jan 2022.

Q16. How can I keep track of my Points expiry?

You can keep track of your Points expiry through the following channels:

  • Log in to www.bonuslink.com.my with your BonusLink Card number and PIN to access “My Dashboard” page. Under Points Expiry Summary, click on “View expiry in the following 6 months”.

  • Self-Service Phone System at 03-7626 1000

  • BonusLink Mobile App

  • Points Summary / e-statement

Q17. I have received my Points Summary. Can you explain how it works?

The Points Summary is sent to active BonusLink Members, 3 times a year. It records Points transactions within that Points Summary period (From last Points Summary Date to Current Points Summary Date). Your recent Points collection may not fall into this cycle but it will be reflected in your next Points Summary. You are advised to keep your receipts handy until Points are reflected in your Account..

Q18. What are Extra BonusLink Points, and how do they work?

Extra Points are Bonus Points awarded in addition to the Standard Points on promotions to help you achieve your desired redemption Gifts faster.

Q19. How can I speed up Points collection?

There are many ways to expedite Points collection. Here are some tips on how to chalk up more Points:

  • Focus your spending at our Partners’ outlets. Shop for everyday needs at over 18 participating Partners and 2,400 outlets nationwide.

  • Sign up for an AmBank BonusLink Visa Card and use it at our Partners’ outlets to collect 2 sets of Points. This Card also offers 10X Points for 6 key categories which will expedite your Points collection.

  • Get the whole family involved to accelerate the accumulation of Points to redeem gifts faster. Sign up for up to 3 Supplementary Cards in your BonusLink Account where Points collection will be added up quickly.

  • Look out for offers and promotions at www.bonuslink.com.my or call our Self-Service Phone System at 03-7626 1000.

  • Subscribe to our e-newsletter by giving us your latest e-mail address. You will enjoy special promotions sent directly to you.

  • Participate in our contests and games to win BonusLink Points as Prizes.

  • Download the BonusLink App and join fun activities to win Bonus Points.

Q20. How do I apply for a Supplementary BonusLink Card for another member of my family?

You can apply for a Supplementary Card through the following channels:

  • Apply online at www.bonuslink.com.my

  • Self-Service Phone System at 03-7626 1000

  • E-mail to MemberServices@bonuslink.com.my

  • Fax to 03-7662 7996

  • Our Mobile App

  • Please note that the Primary Member of each Household Account can apply for up to 3 Supplementary Cards only. The Supplementary applicant has to be above 15 years old and residing at the same address as the Primary Member. You need to provide us with the names, Identity Card numbers and contact numbers of the applicants in order to apply.

Q21. If I am a Supplementary Member, can I make redemption?

No. Only the Primary Member can make redemption.

Q22. What happens to Points when the Primary Member is deceased?

If you are a Supplementary Member in the Account, you may request to be the Primary Member instead, thereby giving you full ownership of the Account. Simply write in and provide us with a copy of the death certificate as proof. However, in the event that there is no Supplementary Member in the Account, the next of kin may request to take over the Account by following the same process. Approval of this request is subject to the discretion of BonusLink.

Q23. How else can I contact BonusLink?

You can contact BonusLink by:

  • Call us at 03-7626 1000

  • E-mail to MemberServices@bonuslink.com.my

  • Fax to 03-7662 7996