FAQs

Mobile App Related Questions

Q1. What is the BonusLink App?

The BonusLink App is a one stop platform to access all information on BonusLink. Collect Points with your Virtual Card, review Points Summary/Transaction and get updated on exclusive offers, events, and happenings at your fingertips. You can also:

  • Access Partners and ‘On-The-Spot’ outlet locations.

  • Redeem on the app and enjoy exclusive app redemptions at unbelievable discounts.

  • Play games and join our contests to win amazing prizes.

  • Join BonusDip and win Points daily.

  • Use ‘Discount Vouchers’ and be rewarded for every deal you enjoy.

  • Collect Points when you travel to Japan or Indonesia via the BonusLink Ponta Virtual Card.

Q2. Where can I download the BonusLink App?

Visit Google Play Store if you are an Android user or Apps Store for iOS users and search for BonusLink. Proceed to download.

Q3. How can I apply for BonusLink’s free Membership via the App?

Once you have downloaded the BonusLink App, click on 'Sign Up', fill in your details as required and click 'Submit'.

Q4. How can I apply for Supplementary Card via the App?
  • The Primary Member of each Household Account can apply for up to 3 Supplementary Cards only.

  • Click on 'Me' page and locate 'My Supplementary Members' tab.

  • Click on 'Add a Supplementary Card Member'

  • Fill the names and Identity Card numbers of the applicants and click 'Submit'.

Q5. If my BonusLink Card is lost or spoilt, can I request for a new card via the BonusLink App?

Yes! Click on 'Help & Support' followed by 'Lost your Card?' Fill in the details and 'Submit'. You will receive your replacement card within 2 to 3 weeks.

Q6. How do I make a Gift redemption through the App?

Only Primary Members can make a redemption. You can browse through the e-catalogue through the App or simply pick your favourite category from the sidebar for more options. Follow these steps to make a redemption:

  • Log-in with your BonusLink Card Number and PIN.

  • Browse through the wide selection of Gifts and add the Gift you wish to redeem into your shopping cart.

  • Check out from your shopping cart once you are done.

  • Fill in the required details; confirm the transaction, make payment (if required) and the Redemption Reference Number will be provided upon successful Redemption. Please keep the number for future references.

Q7. What is the BonusLink Virtual Card?

The Virtual Card allows you to collect BonusLink Points just like the physical Card. Log-in to your Account and locate the Virtual Card at 'My Card' on the top menu and simply flash your Virtual Card at participating Partners outlets to collect Points.

Q8. Can I use the Virtual Card at Shell Stations?

As mobile phones are not allowed to be used at the forecourt (pump area) due to Health, Safety, Security & Environment (HSSE) policy, we would advise our Members to use a physical card. However, you may use the Virtual Card at the Shell Select Stores to collect or redeem Points.

Q9. Can I apply for the AmBank BonusLink Visa Credit Card via the App?

Yes. Simply browse through the homepage and look for the 'AmBank BonusLink Visa Credit Card' banner and fill up your details. For more info, you can also visit here

Q10. How do I enjoy the Discount Vouchers in the App?
  • Log in with your BonusLink Card Number.

  • Scroll down on the homepage and click on 'Discount Voucher' and you will be directed to tons of Discount Voucher categories.

  • Click on your preferred offer, agree to terms and conditions click on 'Grab Voucher'.

  • At the merchant’s outlet, locate the grabbed voucher at 'My Vouchers' and flash it to the Merchant to enjoy!

Q11. I will be visiting Japan soon. How do I get my PONTA Virtual Card?
  • Locate “Ponta” at the left navigation bar.

  • Next, select the country you are travelling to.

  • Select 'Ponta Membership Application' and your Ponta Virtual Card will be issued on the spot for Points collection!

  • For more information, kindly refer to https://www.bonuslink.com.my/EN/highlights/Ponta.aspx.